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Mellon Financial Sucks

Ever have the bank lock you out two days before the changes go into effect? Thanks for the heads up things were going to change you piece of crap service. The customer service telephone people are of absolutely no help. They won't provide the correct person and the hold times exceed half an hour each. They then say they can only send a piece of snail mail to provid the required login information. After the mail finally comes, the login information still is invalid. WTF? What type of service is this poor? If I had the chance to change providers I would in a heart beat but would probably get hit with some type of exit fee and for what. Mellon you really have a lot of work to do in order to provide so called service.