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Mellon Financial Sucks

Mellon Financial Sucks. After exercising my stock options, they went ahead and processed the options in a manner that I had not elected. They give no contact information for the people who are "looking into" the problem. It takes 2 hours on hold to get a real live person who can't really help unless they place you on hold. If you have any ablility in avoiding Mellon as broker or place of business please put in as little money as possible to them.